Frequently Asked Questions
Find answers to common questions about Moviebase
Getting Started
Moviebase keeps the overview your watched content with detailed insights about movies & TV shows from the largest community network The Movie Database (TMDB).
You can discover movies and TV series, or browse through many categories to get the right evening program.
You can discover movies and TV series, or browse through many categories to get the right evening program.
You can sign up your Trakt or TMDB account under:
1Click on the More tab in the bottom navigation
2Tab on the profile image/name on the top of the page
3Choose the service which you want to connect
4Follow the instruction in the browser
An iOS version isn’t available at the moment. But it isn’t excluded that we will have one in the future.
You certainly can! To become a beta tester just opt-in to the beta channel.
Features & Functionality
The most displayed data comes from The Movie Database and Trakt.
I would love to integrate Rotten Tomatoes and Metacritic into the app.
Unfortunately, this would cost us a fee of 50,000$/year for Rotten Tomatoes and 48,000$/year for Metacritic, which is clearly too much.
Adding content without a license would cause the app to be blocked in the Google Play Store.
Unfortunately, this would cost us a fee of 50,000$/year for Rotten Tomatoes and 48,000$/year for Metacritic, which is clearly too much.
Adding content without a license would cause the app to be blocked in the Google Play Store.
Moviebase loads the data in your language from The Movie Database. If an overview isn’t translated in your language then the app uses English as a fallback.
- History: All watched items (check-ins, watched) for a user.
- Collection: Items a user has available to watch including Blu-Rays, DVDs, and digital downloads.
- Watchlist: Items a user wants to watch in the future. Once watched, they are auto removed from this list.
- Personal lists: Custom list for any purpose. Items are not auto removed from any custom lists.
Unfortunately, it is not possible to show IMDB ratings on the list. It is only possible to query individual ratings on the detail page.
Yes. Go to your progress page and press the overflow menu of the desired item you want to hide. Click on the item „Hide this TV show“.
Tip: You can load hidden items from your Trakt account. Go to the account profile page and click on the menu item „Load hidden items“.
Yes, you can disable the switch „Show waiting and ended TV shows“ in More > Settings > Calendar.
The movie and episode release dates are restricted to the original release in the country of origin.
If the release country is known, Moviebase assumes the release date is in a time zone of this country (for example Eastern Time for US shows and Central European Time for German shows). Then it is converted to your device time zone.
If the release country is not known, Moviebase will assume the country to be the United States of America. You can view the country in detailed show information.
If the displayed country is not correct it can be changed at the data source. If the country is correct, but you believe the release time is incorrectly converted in Moviebase, please send a message.
If the release country is known, Moviebase assumes the release date is in a time zone of this country (for example Eastern Time for US shows and Central European Time for German shows). Then it is converted to your device time zone.
If the release country is not known, Moviebase will assume the country to be the United States of America. You can view the country in detailed show information.
If the displayed country is not correct it can be changed at the data source. If the country is correct, but you believe the release time is incorrectly converted in Moviebase, please send a message.
Liked lists from other users are not supported yet, but I’m working hard to provide this feature in the future.
Account & Billing
To unlock all features a Moviebase Premium purchase is necessary. How you can get the Premium access is written here.
If the purchase was made within the last 24 hours or the device has been switched then it is possible that Google has not released the purchase.
When you still have trouble, please contact us at Loading....
When you still have trouble, please contact us at Loading....
Before we can provide a refund, we'll need the receipt from your Premium purchase. You can find this information in Google Pay > Activity, a detailed description is here.
It's worth noting that we're unable to provide a refund if you purchased Moviebase Premium more than 30 days ago.
With the proper info in hand, please contact Moviebase support with the subject "Refund" Attach your proof of purchase along with the refund request. Once we've processed the refund, the Moviebase Premium license will be invalidated.
It's worth noting that we're unable to provide a refund if you purchased Moviebase Premium more than 30 days ago.
With the proper info in hand, please contact Moviebase support with the subject "Refund" Attach your proof of purchase along with the refund request. Once we've processed the refund, the Moviebase Premium license will be invalidated.
Cancel your subscription on the Google Play Store subscription page in your account.
All ads will be removed when you have Moviebase Premium. You can get the premium version under:
1Click on the More tab in the bottom navigation
2Scroll down to Help and click the item
3Tab the entry Go Premium
You can delete your account in the app on the account page.
1Go to Profile
2Select View profile
3Click Delete account
If you can't find the option, write an email from your account to Loading...
Trakt & Sync
Synchronization between devices is only possible if you are connected with Trakt or TMDB.
TV shows might not be displayed on the progress page. In most cases, Moviebase couldn’t fetch TV shows through the Trakt synchronization.
This reason is that Trakt and Moviebase use different data sources for TV shows. Trakt obtains the data mainly from TVDB, whereas Moviebase gets the content from TMDB. Both platforms could have missing or wrong IDs for a successful mapping.
How you can fix it by yourself is written here.
This reason is that Trakt and Moviebase use different data sources for TV shows. Trakt obtains the data mainly from TVDB, whereas Moviebase gets the content from TMDB. Both platforms could have missing or wrong IDs for a successful mapping.
How you can fix it by yourself is written here.
Trakt and Moviebase use different data sources for TV shows, seasons and episodes. Trakt obtains the data mainly from TVDB, whereas Moviebase gets the content from TMDB. Both platforms could have a different grouping of episodes.
If only an episode is missing in the app then you can add it on TMDB directly.
If only an episode is missing in the app then you can add it on TMDB directly.
To combine the content between Trakt and Moviebase it is important that both platforms have the necessary IDs.
1. Check if IDs are available on Trakt:
Go to your desired movie or series. Under the poster, you can see the available services.
- For movies, TMDB and/or IMDB must be present.
- For series, TMDB and/or TVDB must be present.
If the IDs are missing then Trakt has to update the data. To do this press the button "Refresh Data". Contact us if you cannot use this VIP functionality or the IDs are already available.
2. Add missing IDs on TMDB:
1Go to your movie or series on the TMDB website
2Click the Edit button under the "Overview" tab
3Add all missing IDs in the External IDs section
Now you have to wait a few hours :) Thank you very much for your contribution!
Moviebase uses the TV shows from TMDb and sometimes the episodes are not the same as Trakt has. Could you mention which TV shows aren't correctly displayed?
If you can't connect (white screen, error message), Trakt may currently be unreachable (check status.trakt.tv, @trakt or the Moviebase community for status updates). Please try again later.
The check-in action allowing the user to indicate what they are watching right now. A check-in requires you to connect Moviebase with Trakt. After the runtime of the episode or movie has passed, the episode or movie will be set watched on your Trakt profile and in Moviebase.
Moviebase removes the mark watched function when the user is logged with TMDB, because TMDB doesn’t support watched movies or episodes.
If you want to mark items as watched then you can use the local app account or connect with Trakt.
If you want to mark items as watched then you can use the local app account or connect with Trakt.
Community & Support
All of the show and movie information in Moviebase is pulled from The Movie Database (TMDB), a community-built database. If informations are wrong or missing, you can:
1Create a TMDB account and update the information yourself
2Create a TMDB account and ask a moderator to update the show using the TMDB forum
3Create a thread on the Moviebase discussion board
Changes made to the TMDB should reflect in the Moviebase app within 24 hours. I would love if you contribute new data for Moviebase. You can find more information on TMDB bible.
Yes, I would like to hear from you! Every feature request can be written directly on our feature request board.
Upcoming ideas, the next tasks and released features can be viewed on the Trello board. You are welcome to vote and write comments on the board!
Note: Just because a feature is often requested doesn't necessarily guarantee its inclusion in Moviebase.
Upcoming ideas, the next tasks and released features can be viewed on the Trello board. You are welcome to vote and write comments on the board!
Note: Just because a feature is often requested doesn't necessarily guarantee its inclusion in Moviebase.
You can get in touch with us via the contact page or send us an email directly at Loading.... If you're having a specific issue, using our discussion board to get a quick answer.
Comments can be posted as a quick shout or a more detailed review. Failure to follow these rules will suspend your commenting abilities.
- Comments must be at least 5 words
- Comments 200 words or longer will be automatically marked as a review
- Correctly indicate if your comment contains spoilers - This is important!
- Only write comments in English
I’m very happy if you support the Moviebase project! There are many ways what you could do.
1Share Moviebase with friends & family (Link: Google Play Store)
2Help to translate the app into another language on Crowdin
3Write an article or post a blog about Moviebase
4Fill the app with new content on TMDB website
5Write a feature request or report an issue on our discussion board
6Use a Moviebase Premium subscription in the app
Still have questions?
We're here to help! Contact our support team for assistance.
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