Question 1

What is Moviebase?

Accepted Answer

Moviebase is a movie and TV show tracker for Android that helps you discover, track, and manage your watchlist using data from The Movie Database (TMDB). It syncs your watched progress with Trakt.tv, sends smart notifications for new releases, and provides detailed statistics about your viewing habits.

Question 2

How do I get started with Moviebase?

Accepted Answer

Getting started is easy: 1) Download Moviebase from Google Play. 2) Optionally connect your Trakt or TMDB account for syncing. 3) Start discovering movies and TV shows, add titles to your watchlist, and track your progress. No account is required to browse content.

Question 3

Is Moviebase available on my device?

Accepted Answer

Moviebase is available on Android via the Google Play Store.

Question 4

Where can I sign up?

Accepted Answer

You can sign up your Trakt or TMDB account under: 1) Click on the More tab in the bottom navigation. 2) Tap on the profile image/name at the top of the page. 3) Choose the service you want to connect. 4) Follow the instructions in the browser.

Question 5

Can I help beta test Moviebase?

Accepted Answer

You certainly can! To become a beta tester, just opt-in to the beta channel on Google Play.

Question 6

How can I support Moviebase?

Accepted Answer

We're thrilled that you want to support Moviebase! You can: 1) Share Moviebase with friends and family. 2) Help translate the app on Crowdin. 3) Write an article or blog post about Moviebase. 4) Contribute content on TMDB. 5) Write a feature request or report issues on our discussion board. 6) Use a Moviebase Premium subscription.

Question 7

How is Moviebase different from other movie trackers?

Accepted Answer

Moviebase offers deep integration with both TMDB and Trakt.tv, providing comprehensive movie and TV show data alongside powerful progress tracking. It features personalized recommendations, multi-language support, detailed statistics, smart notifications, and seamless sync across devices via Trakt. The app is free to use with an optional Premium upgrade for advanced features.

Question 8

Where does the data come from?

Accepted Answer

The most displayed data comes from The Movie Database (TMDB) and Trakt. TMDB provides movie and TV show details, images, cast information, and ratings. Trakt provides watch history synchronization and social features.

Question 9

Why doesn't Moviebase have Rotten Tomatoes or Metacritic?

Accepted Answer

We would love to integrate Rotten Tomatoes and Metacritic into the app. Unfortunately, this would cost us a fee of $50,000/year for Rotten Tomatoes and $48,000/year for Metacritic, which is clearly too much. Adding content without a license would cause the app to be blocked in the Google Play Store.

Question 10

Why is the overview in English sometimes?

Accepted Answer

Moviebase loads the data in your language from The Movie Database. If an overview is not translated in your language, the app uses English as a fallback.

Question 11

What do the different lists mean?

Accepted Answer

History: All watched items (check-ins, watched) for a user. Collection: Items a user has available to watch including Blu-Rays, DVDs, and digital downloads. Watchlist: Items a user wants to watch in the future. Once watched, they are auto-removed from this list. Personal lists: Custom lists for any purpose. Items are not auto-removed from any custom lists.

Question 12

I want to see IMDB ratings in the list, is it possible?

Accepted Answer

Unfortunately, it is not possible to show IMDB ratings on the list. It is only possible to query individual ratings on the detail page.

Question 13

Can I hide TV shows from my progress list?

Accepted Answer

Yes. Go to your progress page and press the overflow menu of the desired item you want to hide. Click on the item 'Hide this TV show'. Tip: You can load hidden items from your Trakt account. Go to the account profile page and click on the menu item 'Load hidden items'.

Question 14

Can I hide waiting and ended TV shows from my calendar?

Accepted Answer

Yes, you can disable the switch 'Show waiting and ended TV shows' in More > Settings > Calendar.

Question 15

Why is a movie or episode release date wrong?

Accepted Answer

The movie and episode release dates are restricted to the original release in the country of origin. If the release country is known, Moviebase assumes the release date is in a time zone of this country (for example Eastern Time for US shows and Central European Time for German shows). Then it is converted to your device time zone. If the release country is not known, Moviebase will assume the country to be the United States. You can view the country in detailed show information. If the displayed country is not correct, it can be changed at the data source.

Question 16

Do you support liked lists?

Accepted Answer

Liked lists from other users are not supported yet, but we are working to provide this feature in the future.

Question 17

How do I see my viewing statistics?

Accepted Answer

Go to the Statistics section to see charts and breakdowns of your viewing habits including most watched genres, networks, and time spent watching. Statistics provide insights into your viewing patterns over time.

Question 18

How can I unlock all Premium features?

Accepted Answer

To unlock all features, a Moviebase Premium purchase is necessary. You can get the Premium access under: 1) Click on the More tab in the bottom navigation. 2) Scroll down to Help and click the item. 3) Tap the entry 'Go Premium'.

Question 19

Why doesn't Moviebase show my Premium purchase?

Accepted Answer

If the purchase was made within the last 24 hours or the device has been switched, it is possible that Google has not released the purchase yet. If you still have trouble, please contact us at help@moviebase.app.

Question 20

I want a refund for Moviebase Premium. How can I get one?

Accepted Answer

Before we can provide a refund, we'll need the receipt from your Premium purchase. You can find this information in Google Pay > Activity. It's worth noting that we are unable to provide a refund if you purchased Moviebase Premium more than 30 days ago. Please contact Moviebase support with the subject 'Refund' and attach your proof of purchase. Once we've processed the refund, the Moviebase Premium license will be invalidated.

Question 21

Where can I cancel my subscription?

Accepted Answer

Cancel your subscription on the Google Play Store subscription page in your account.

Question 22

How can I get rid of the ads in Moviebase?

Accepted Answer

All ads will be removed when you have Moviebase Premium. You can get the premium version under: 1) Click on the More tab in the bottom navigation. 2) Scroll down to Help and click the item. 3) Tap the entry 'Go Premium'.

Question 23

How can I delete my account?

Accepted Answer

You can delete your account in the app on the account page: 1) Go to Profile. 2) Select View profile. 3) Click Delete account. If you can't find the option, write an email from your account to help@moviebase.app.

Question 24

Do you support synchronization between devices?

Accepted Answer

Synchronization between devices is only possible if you are connected with Trakt or TMDB.

Question 25

Why don't TV shows show up on progress as a Trakt user?

Accepted Answer

TV shows might not be displayed on the progress page. In most cases, Moviebase couldn't fetch TV shows through the Trakt synchronization. The reason is that Trakt and Moviebase use different data sources for TV shows. Trakt obtains the data mainly from TVDB, whereas Moviebase gets the content from TMDB. Both platforms could have missing or wrong IDs for a successful mapping.

Question 26

Why does Moviebase have different episodes than Trakt?

Accepted Answer

Trakt and Moviebase use different data sources for TV shows, seasons, and episodes. Trakt obtains the data mainly from TVDB, whereas Moviebase gets the content from TMDB. Both platforms could have a different grouping of episodes. If only an episode is missing in the app, you can add it on TMDB directly.

Question 27

How can I fix the content between Trakt and Moviebase?

Accepted Answer

To combine the content between Trakt and Moviebase, it is important that both platforms have the necessary IDs. 1) Check if IDs are available on Trakt: Go to your desired movie or series. Under the poster, you can see the available services. For movies, TMDB and/or IMDB must be present. For series, TMDB and/or TVDB must be present. If the IDs are missing, Trakt has to update the data — press the 'Refresh Data' button. 2) Add missing IDs on TMDB: Go to your movie or series on the TMDB website, click the Edit button under the Overview tab, and add all missing IDs in the External IDs section.

Question 28

Why do my episodes or TV shows disappear?

Accepted Answer

Moviebase uses the TV shows from TMDB and sometimes the episodes are not the same as Trakt has. This is due to the different data sources used by each platform.

Question 29

How can I connect to Trakt?

Accepted Answer

If you can't connect (white screen, error message), Trakt may currently be unreachable. Check status.trakt.tv, @trakt on social media, or the Moviebase community for status updates. Please try again later.

Question 30

What is check-in with Trakt?

Accepted Answer

The check-in action allows you to indicate what you are watching right now. A check-in requires you to connect Moviebase with Trakt. After the runtime of the episode or movie has passed, it will be set as watched on your Trakt profile and in Moviebase.

Question 31

Where are my watched movies and episodes from TMDB?

Accepted Answer

Moviebase removes the mark watched function when the user is logged in with TMDB, because TMDB doesn't support watched movies or episodes. If you want to mark items as watched, you can use the local app account or connect with Trakt.

Question 32

The information on a show or movie is wrong or missing, what should I do?

Accepted Answer

All of the show and movie information in Moviebase is pulled from The Movie Database (TMDB), a community-built database. If information is wrong or missing, you can: 1) Create a TMDB account and update the information yourself. 2) Ask a moderator to update the show using the TMDB forum. 3) Create a thread on the Moviebase discussion board. Changes made to TMDB should reflect in Moviebase within 24 hours.

Question 33

Can I make a feature request?

Accepted Answer

Yes, we would like to hear from you! Every feature request can be written directly on our feature request board. Note: Just because a feature is often requested doesn't necessarily guarantee its inclusion in Moviebase.

Question 34

What are the rules for posting comments?

Accepted Answer

Comments can be posted as a quick shout or a more detailed review. Rules: Comments must be at least 5 words. Comments 200 words or longer will be automatically marked as a review. Correctly indicate if your comment contains spoilers — this is important! Only write comments in English.

Question 35

Is my data secure?

Accepted Answer

Yes, we take security seriously. Moviebase does not access your bank account or payment providers. All sensitive data is handled through secure connections. Your personal information is kept private and we follow industry-standard security practices.

Question 36

What information does Moviebase collect?

Accepted Answer

We collect only the information necessary to provide our services. This includes: your viewing history and watchlist data, basic account information for authentication (if you create an account), and anonymous usage statistics to improve the app. We never sell your personal data to third parties.

Question 37

Is my data backed up?

Accepted Answer

If you are connected with Trakt, your watched history and watchlist are automatically synced and backed up through Trakt's servers. For local data, we recommend regularly connecting to Trakt to ensure your progress is saved.

Question 38

The app isn't sending me notifications. How can I fix this?

Accepted Answer

If you are not receiving notifications, try these steps: 1) Check your device notification settings to ensure Moviebase has permission to send notifications. 2) In the Moviebase app, go to Settings > Notifications and verify they are enabled. 3) If you use battery optimization or power-saving mode, add Moviebase to your exceptions list. 4) Make sure you have the latest version of the app installed. If problems persist, try reinstalling the app.

Question 39

The app is running slowly or crashing. What should I do?

Accepted Answer

To resolve performance issues, try these steps: 1) Make sure you have the latest version of the app installed. 2) Restart the app and your device. 3) Clear the app cache in your device settings. 4) If the problem persists, contact us with your device model and app version.

Question 40

How can I directly contact support?

Accepted Answer

You can get in touch with us via the contact page or send us an email directly at help@moviebase.app. If you're having a specific issue, using our discussion board is a great way to get a quick answer.

Frequently Asked Questions

Getting Started

Features & Functionality

Account & Billing

Trakt & Sync

Content & Data

Privacy & Security

Troubleshooting

Still have questions?